EFFECT OF KNOWLEDGE MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE OF STIMA SAVINGS AND CREDIT COOPERATIVE SOCIETY IN NAIROBI CITY COUNTY, KENYA

Anderson Karani Kathurima, Prof. Roda Thairu

Abstract


Knowledge management is an integral element of a firm’s business process in the current competitive and global market. Knowledge is considered by organization’s management as the most critical asset than any other asset in organizations in this era. This study sought to understand the association that exists among various knowledge management practices and performance of Stima Sacco. The objectives of the study was to establish the effect of knowledge oriented leadership on organizational performance of Stima Sacco in Nairobi City County and establish the effect of information technology on organizational performance of Stima Sacco.  The study adopted a descriptive research design. The target population was 153 personnel drawn from all the departments of the Sacco. Stratified random sampling was used to select a sample of 110 respondents from all the departments. The data was collected using questionnaires. Data obtained from the field was coded, cleaned, and entered into the computer for analysis using the SPSS version 25. Data analysis was done through use of descriptive and inferential statistics . Descriptive statistics included frequency, percentages, mean and standard deviation. Inferential statistical analysis used was multiple regression and correlation analysis. The significant of each independent variable was tested at a confidence level of 95%. The analyzed data was presented using tables, pie charts and bar graphs. The study concludes that knowledge oriented leadership has a positive and significant effect on organizational performance of Stima SACCO in Nairobi City County. In addition, the study concludes that information technology has a positive and significant effect on organizational performance of Stima SACCO in Nairobi City County. Based on the findings, this study recommends that the management of Stima SACCO should continue ensuring top management commitment and role modeling by the top management to enhance organization performance. In addition, the management of Stima SACCO should continue embracing information technology adoption to ensure effectiveness and efficiency of operations in the organization. Further, the management of Stima SACCO should formulate and implement effective measures to ensure smooth management processs in the organization.

Key Words: knowledge management practices, knowledge oriented leadership, information technology and Stima SACCO

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